Operational Fragmentation
- Each location used different tools and processes
- No unified view of company-wide operations
- Scheduling conflicts between regions
- Inconsistent customer experience across locations
Loading...
Doctor Appliance | Home Appliance Repair Services
35%
More Jobs/Day
60%
Online Bookings
4
States Unified
50%
Faster Billing
Project Overview
Client
Doctor Appliance
Industry
Appliance Repair Services
Locations
TN, AZ, GA, KS (4+ states)
Project Type
Custom operations platform
Team & Duration
Core Stack
Doctor Appliance is a home appliance repair company operating across multiple US states - Tennessee, Arizona, Georgia, and Kansas. With field technicians and office staff across these locations, they needed to unify their operations, scheduling, and customer management.
Their challenge: Scale the business across geographies without the chaos of disconnected systems and inconsistent processes at each location.
Operational Fragmentation
Technician Management
We built a unified platform connecting headquarters, regional offices, field technicians, and customers - all on a single system with role-appropriate views.
Node.js API Gateway
PostgreSQL
GCP Cloud SQL
Cloud Run
API Hosting
Google Maps
Routing API
Requests Service
Web/Phone request initiated
Smart Matching
Checks Location + Skills + Availability
Auto-assigned
Job appears in mobile app instantly
Confirmation
ETA + Tech bio sent to customer
In Route
Tech starts navigation; live tracking begins
Service
Arrives, performs work, captures photos
Completion
Invoice sent + Payment processed
Requests Service
Web/Phone request initiated
Smart Matching
Checks Location + Skills + Availability
Auto-assigned
Job appears in mobile app instantly
Confirmation
ETA + Tech bio sent to customer
In Route
Tech starts navigation; live tracking begins
Service
Arrives, performs work, captures photos
Completion
Invoice sent + Payment processed
Skill-Based Matching
Connects right tech for specific appliance.
Geo-Optimization
Minimizes drive time across 4 states.
Conflict Prevention
Zero double-booking across timezones.
Live ETA Windows
Real-time traffic-based accuracy.
Skill-based matching, geographic optimization, and real-time availability checking with conflict prevention.
Live location on map for customers with traffic-based ETA and automated notifications.
Before/after photos, parts used tracking, digital signatures, and on-site payment processing.
Unified view across all 4 states with location-specific reporting and standardized processes.
35%
More Jobs / Day
25%
Tech Utilization
60%
Online Bookings
4
States / One Platform
100%
Digital Records
50%
Faster Billing
Operational Efficiency
Customer Experience
"Stellixsoft's team works on our timezone, delivers fast, and handles complex enterprise requirements without hand-holding. They've become an extension of our team. What started as a migration project has evolved into a strategic partnership."
Director of Technology
Not ready for a full engagement? Test us on a small project first. See our quality, communication, and delivery before committing to more.