Operational Fragmentation
- Each location used different tools and processes
- No unified view of company-wide operations
- Scheduling conflicts between regions
- Inconsistent customer experience across locations
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Doctor Appliance | Home Appliance Repair Services
35%
More Jobs/Day
60%
Online Bookings
4
States Unified
50%
Faster Billing
Project Overview
Client
Doctor Appliance
Industry
Appliance Repair Services
Locations
TN, AZ, GA, KS (4+ states)
Project Type
Custom operations platform
Team & Duration
Core Stack
Doctor Appliance is a home appliance repair company operating across multiple US states—Tennessee, Arizona, Georgia, and Kansas. With field technicians and office staff across these locations, they needed to unify their operations, scheduling, and customer management.
Their challenge: Scale the business across geographies without the chaos of disconnected systems and inconsistent processes at each location.
Operational Fragmentation
Technician Management
We built a unified platform connecting headquarters, regional offices, field technicians, and customers—all on a single system with role-appropriate views.
Node.js API Gateway
PostgreSQL
GCP Cloud SQL
Cloud Run
API Hosting
Google Maps
Routing API
Requests Service
Web/Phone request initiated
Smart Matching
Checks Location + Skills + Availability
Auto-assigned
Job appears in mobile app instantly
Confirmation
ETA + Tech bio sent to customer
In Route
Tech starts navigation; live tracking begins
Service
Arrives, performs work, captures photos
Completion
Invoice sent + Payment processed
Requests Service
Web/Phone request initiated
Smart Matching
Checks Location + Skills + Availability
Auto-assigned
Job appears in mobile app instantly
Confirmation
ETA + Tech bio sent to customer
In Route
Tech starts navigation; live tracking begins
Service
Arrives, performs work, captures photos
Completion
Invoice sent + Payment processed
Skill-Based Matching
Connects right tech for specific appliance.
Geo-Optimization
Minimizes drive time across 4 states.
Conflict Prevention
Zero double-booking across timezones.
Live ETA Windows
Real-time traffic-based accuracy.
Skill-based matching, geographic optimization, and real-time availability checking with conflict prevention.
Live location on map for customers with traffic-based ETA and automated notifications.
Before/after photos, parts used tracking, digital signatures, and on-site payment processing.
Unified view across all 4 states with location-specific reporting and standardized processes.
35%
More Jobs / Day
25%
Tech Utilization
60%
Online Bookings
4
States / One Platform
100%
Digital Records
50%
Faster Billing
Operational Efficiency
Customer Experience
"Stellixsoft's team works on our timezone, delivers fast, and handles complex enterprise requirements without hand-holding. They've become an extension of our team. What started as a migration project has evolved into a strategic partnership."
Director of Technology
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