No Technician Visibility
- Manual job assignments via phone calls
- No visibility into technician availability
- Managers couldn't see who was on what job
- Overlapping bookings caused frustration
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Doctor Appliance | Home Appliance Repair Services
0%
More Jobs/Day
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Online Bookings
0
States Unified
0%
Faster Billing
Industry: Home Services / Field Service
The Client
Doctor Appliance is a home appliance repair company operating across multiple US states: Tennessee, Arizona, Georgia, and Kansas. With field technicians and office staff across these locations, they needed to unify their operations, scheduling, and customer management.
We built a unified platform connecting headquarters, regional offices, field technicians, and customers on a single system with role-appropriate views.
Client
Doctor Appliance
Industry
Home Appliance Repair
Regions
TN, AZ, GA, KS
Project Type
Unified operations platform
Users
HQ, regional offices, techs, clients
Mobile App
Flutter (Android + iOS)
The Problem
Our Approach
Headquarters, regional dispatchers, field technicians, and customers are all connected through a single system with role-appropriate dashboards and real-time data sync.
Phase 01
DiscoveryPhase 02
Phase 1Phase 03
Phase 2Phase 04
Phase 3Phase 05
Phase 4Phase 06
OngoingPlatform Architecture
Admin web app, dispatcher web app, technician Flutter app, and customer portal all share the same Node.js API and PostgreSQL database hosted on GCP Cloud SQL.
HQ Admin
React Web: system-wide management and reporting
Dispatch
React Web: local scheduling, tech assignment
Technician
Flutter Mobile: jobs, navigation, forms
Customer
React Web: booking, tracking, history
What We Built
Outcomes
0%
More Jobs / Tech / Day
0%
Better Utilization
0%
Digital Records
0%
Fewer Phone Calls
Operational Wins
Business Impact
Client Testimonial
“Stellixsoft's team works on our timezone, delivers fast, and handles complex enterprise requirements without hand-holding. They've become an extension of our team. What started as a migration project has evolved into a strategic partnership.”
Director of Technology
Global Hardware Manufacturer
Requests Service
Web/Phone request initiated
Smart Matching
Checks Location + Skills + Availability
Auto-assigned
Job appears in mobile app instantly
Confirmation
ETA + Tech bio sent to customer
In Route
Tech starts navigation, live tracking begins
Service
Arrives, performs work, captures photos
Completion
Invoice sent + Payment processed
Start With a Low Risk Pilot Project
Test us on a small project first. See our quality, communication, and delivery before committing to more.
What You Get
Availability
Next Available Slot: Feb 5th
Team
55+ Experts Global
Not ready for a full engagement? Test us on a small project first. See our quality, communication, and delivery before committing to more.